Petit Amélie
A nursery and children's furniture brand with a strong point of view, and a website that was not carrying it.
Work
What we have delivered, read as customer experience.
These projects were always about how people behave with a product under real constraints — not about how they look. That is still the lens.
BIMEB
A B2C store for furniture-making materials where the customer had to make too many decisions before they could buy.
ZaplacRecepte.pl
A medical payment service whose hardest user is a patient under pressure, often elderly, sometimes unwell.
Biuromax
A printer rental portal where a good service was buried under a site that made people work to find it.
Okularium
An optical retailer selling precision and expertise — where the buying experience has to feel as careful as the product.
Turyści.pl
A travel portal with a large content operation and no clear way for a reader to move through it.
Repsol
A self-service payment kiosk at a petrol station: a transaction with a queue behind you.
Oriflame
A platform for creating promotional content, built for people who are not designers.
Beko
Making a fridge explain itself to the person standing in front of it.
EntelliCore
A B2B product that needed to sell itself before anyone would take a demo.
NaPudełkach.pl
A healthy food box subscription where the customer has to describe themselves before they can be served.
Each case study describes the experience problem and what changed — what the customer had to work out, and what we took out of that path.